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In March 2018, the format of storytelling and advertising of insurance product through WhatsApp, saw Bongi Ndaba winning two awards at #Bookmarks2018 Awards for her writing in Uk'shona Kwelanga. The Sanlam product Uk'shona Kwelanga won a SILVER for Integrated Mixed Media Campaign and a GOLD for Bots, Messaging & Dark Social at the #BookMarks2018 Awards.

In 2016–2017 she served as a head writer of Isidingo, a popular South African television soap opera. One of most controversial episodes she wrote for this show was episode 29, which aired on 26 April 2017. This episode was aired just a day before 27 April, which marked 23 years of Freedom in South Africa. This episode highlighted Bongi Ndaba as being a most unapologetic, bold South African television writer. In this episode, the principal character of the show pays respect to the grave site of his father on a farm. He is then approached by two white racist men, who start calling him derogatory names. The two men bury the man alive in a shallow grave. This episode was followed by a sequence of three other episodes that were aired on 1, 2 and 3 May 2017, which were brought forward to the Broadcasting Complaints Commission of South Africa (BCCSA); they were said to be, inter alia, promoting violence and promoting hate speech, thus these episodes or scenes were claimed to be in contravention of clause 4(1) and 2 of the Free-to-Air Code of Conduct for Broadcasting Service Licensees. The BCCSA's Chairperson, H.P. Viljoen that the broadcasting of these episodes did not contravene clause 4(1) or (2) or any other clause of the Code of Conduct and therefore none of the complaints were upheld.

In 2017, Bongi Ndaba wrote a South African first WhatsApp drama series titled Uk'shona Kwelanga, it was produced by Sanlam. Ukshona Kwelanga was a ground breaking insurance advertising drama series, targeted at South African WhatsApp users, as the largest medium of communication. In 2017, Bongi Ndaba won a WRITING CRAFT GOLD from the Loeries for her stellar writing in "Uk'Shona Kwelanga". Loeries are the most prestigious creative industry and brand communication awards for Africa & the Middle East.

As a young woman, she successfully auditioned as an actress for The Playhouse Company in Durban, selected by theatre practitioner Themi Venturas. She went on to study performing arts professionally at the Durban University of Technology and as a student, developed her interest in playwriting. After completing a second degree in Education at UKZN, Ndaba moved to Johannesburg because of the opportunities in television available in the city. Her writing was noticed by the Market Theatre's New Writer's Festival, and she was given the opportunity to work alongside the novelist, poet, and playwright Zakes Mda. After partaking in a six-month selection process competing for an internship for the soap opera Generations, she, among 8 others, were hired out of a group of 230 hopefuls. She was appointed the head writer in 2012 and served in the role until her resignation in 2014.

Bongi Ndaba (born 10 February 1972) is a South African producer and writer for television, actress and playwright. From 2012 to 2014 she was the head writer and co-producer for the South African soap opera Generations, having worked behind-the-scenes for the programme for eight years previously and eleven in total. As an actress, she is best known for her portrayal as Goneril in SABC1's King Lear mini-series (adapted as Izingane Zobaba), aired in 2008. Her most notable work as playwright is Shreds and Dreams, written in 2004, which was adapted into the mini-series of the same name, and has run from 2010 on TVSA.